How To Get Support?

Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.

1) Where to get support?

We do support for all of customers in our support system, please follow these steps bellow:

  • Access to Our Support System

  • Navigate to Login/Register (if you do not have account yet) button.

  • Click on "Create New Topic" let us know your issues to start receive support from system.

2) Support Policy

We’re in GMT +7 and handle all questions within 24 hours (Monday – Friday). In some cases, the waiting time can be extended to 48 hours . Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team are available to provide the item support services for all of customer's issues.

Direct Support System provided by us through post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you to hire from WordPress developers.

We're following Envato Support Policy, please click here for more information.

a) Before Submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.

  • Make sure you are running the latest version of SHome WP and the latest version of WordPress.

  • Always check for update information

  • Carefully read our documentation for the answer to your question.

  • In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.

  • Make sure you’ve cleared all your caches, browser and website.

b) Extending and renewing

For extend or renew an item’s support, you must have less than 6 months of the existing support period remaining and also the author must still be offering support for their item.

Please follow these steps to renew the support item:

  • Log in to your account

  • Move over your username and click on "Downloads" from the drop-down menu.

  • The downloads section displays a list of all the items purchased using your account.

  • Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and that’s it.

For more information, please click here

c) Can’t extend or renew

There are two reasons about this problem:

  • You have more than 6 months support remaining on your current support grant; or

  • The author has nominated to no longer support the item.